Numerous retailers at Heathrow, the UK’s biggest airport, missed out on Christmas trade after flights were cancelled and the airport almost came to a complete standstill.

Only 16 flights left the airport on 19 December, meaning air-side retailers such as Harrods and Mulberry in Terminal 3 were left to serve a customer base consisting predominantly of staff from the airport.

Some stores were forced to shut early due to the lack of footfall through the terminal. It is hoped things would change in the coming days with many more flights expected to take off.

BAA has announced that a reduced flying schedule would remain in place until 6am on Wednesday 23 December.

A spokesperson for the airport operator said “ A maximum of one-third of flights are likely to operate during this period, and passengers should anticipate further delays and cancellations in the following days and potentially beyond Christmas Day.”

Boots opened its airport stores earlier than usual over the weekend in an attempt to recoup any lost custom, while trading hours were also increased to deal with the high demand for landside passengers.

The retailer also said it had donated all its baby food and nappies to BAA to distribute to customers and also donated sandwiches to stranded passengers.

Please note the views expressed in this blog are the views of the author, Andre Brown and do not represent the view of Locayta, its employees or its shareholders. For more information about Locayta, visit